SMS Terms & Conditions

What Messages Will I Receive?

By opting in, you consent to receive the following types of text messages from Thumb Coast Tech:

• Service Status Alerts: Notifications about website or system status, including outages and maintenance
• Outage Notifications: Alerts when issues are detected with your monitored services
• Account Updates: Important information about your account or services
• Resolution Confirmations: Updates when issues have been resolved
• Scheduled Maintenance: Advance notice of planned maintenance windows

Message Frequency

Message frequency varies based on your service activity and any issues that may arise. On average, you may receive up to 10 messages per month. During service incidents, you may receive additional messages to keep you informed of status updates and resolution progress.

How to Opt In

You can opt in to receive SMS notifications by:

• Checking the "Receive SMS notifications" box when creating or updating your account
• Contacting our support team to enable SMS notifications

Consent is not required to purchase goods or services from Thumb Coast Tech. You can use our services without opting in to SMS notifications.

How to Opt Out

You can opt out of SMS notifications at any time by replying STOP to any message you receive from us. You will receive a confirmation message acknowledging your opt-out request.

You can also opt out by:

• Updating your notification preferences in your account settings
• Contacting us at mmedwith@thumbcoasttech.com

Help & Customer Support

If you need assistance with SMS notifications, you can:

• Reply HELP to any message for assistance
• Email us at mmedwith@thumbcoasttech.com
• Visit our website at thumbcoasttech.com

Supported Carriers

SMS notifications are supported on most major US mobile carriers, including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

Costs

Message and data rates may apply. The cost of receiving text messages depends on your mobile carrier and your text messaging plan. Please contact your carrier if you have questions about your plan.

Privacy

We respect your privacy. Your phone number will only be used for the purposes described in this agreement. We will not share, sell, or rent your phone number to third parties for their marketing purposes.

For more information about how we handle your data, please review our Privacy Policy.

Changes to These Terms

We may update these SMS Terms & Conditions from time to time. If we make material changes, we will notify you by posting the updated terms on this page.

Additional Terms

These SMS Terms & Conditions are part of and subject to our general Terms of Service.

Contact Information